Privacy Policy

Last updated: September 21, 2026

This Privacy Policy explains how Fluffy Pretttty ("we", "us", "our") collects, uses, shares and protects personal information when you visit fluffypretttty.com (the "Site"), contact us, book our services or interact with our advertising.

1. Who we are

Fluffy Pretttty is the controller of the personal information described in this policy.
Email: hello@fluffypretttty.com
Address: [business address]

2. Information we collect

Information you give us

• Name and email address when you contact us or request a booking.
• Your pet's name, breed and details of the service you want.
• Anything else you include in a message.

Information collected automatically

• Device and browser type, operating system, IP address and approximate location.
• Pages viewed, links clicked, referring page and time spent on the Site.
• Information collected by cookies and similar technologies (see our Cookie Policy).

Information from advertising partners

If you interact with our ads on Facebook or Instagram, Meta may share limited information with us, such as which ad you clicked and aggregated results about ad performance.

3. How we use your information

• To respond to enquiries and arrange, provide and manage bookings.
• To operate, maintain and improve the Site and our services.
• To measure the performance of our advertising and show relevant ads, where you have agreed to advertising cookies.
• To keep the Site secure and prevent fraud or abuse.
• To comply with legal obligations.

4. Legal bases (EEA, UK and similar regions)

Where data protection law requires a legal basis, we rely on: your consent (advertising and analytics cookies); performance of a contract or steps taken at your request (bookings and enquiries); our legitimate interests (running and securing the Site and our business); and legal obligation. You can withdraw consent at any time through Cookie Settings.

5. Advertising and the Meta Pixel

We may advertise on Facebook and Instagram and, with your consent, use the Meta Pixel and similar tools on the Site. These tools may collect information about your visit, such as pages viewed and actions taken, and send it to Meta so that we can measure ad results, build audiences and show ads to people who may be interested in our services. Meta acts as an independent controller of the information it receives. See Meta's Privacy Policy for details.

You can decline advertising cookies with the "Essential only" option in our cookie banner, and you can manage the ads you see through your Meta ad preferences.

6. Who we share information with

We do not sell your personal information for money. We share it only with:

• Service providers that help us run the Site and our business (for example web hosting and email providers), under appropriate confidentiality and data protection terms.
• Advertising and analytics partners such as Meta, only where you have accepted advertising cookies. Some laws describe this as "sharing" or "targeted advertising", and you may opt out as described above.
• Authorities or professional advisers where required by law or to protect our rights.
• A buyer or successor if our business is ever sold or reorganised.

7. International transfers

Our providers, including Meta, may process information in countries other than your own. Where required, we rely on appropriate safeguards such as standard contractual clauses.

8. How long we keep information

We keep enquiry and booking information only as long as needed to provide our services, handle any follow-up and meet legal or accounting obligations, and then delete or anonymise it. Cookie and advertising data is kept for the periods described in our Cookie Policy and by the relevant provider.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, to withdraw consent, and to opt out of targeted advertising. You also have the right to complain to your local data protection authority. To use any of these rights, email hello@fluffypretttty.com. We will not discriminate against you for exercising your rights.

10. Data deletion instructions

To have your personal information deleted, email hello@fluffypretttty.com with the subject line "Data deletion request" and the email address you used with us. We will confirm and complete your request within 30 days, unless we are required by law to keep certain records. To delete data held by Meta, use your Facebook or Instagram settings.

11. Security

We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS). No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. Children

The Site is intended for adults booking services for their pets. It is not directed at children under 16, and we do not knowingly collect their personal information. If you believe a child has given us information, contact us and we will delete it.

13. Links to other sites

The Site may link to third-party websites, such as Facebook and Instagram. We are not responsible for their content or privacy practices.

14. Changes to this policy

We may update this policy from time to time. The "Last updated" date at the top shows when it last changed, and we will post the new version on this page.

15. Contact us

Questions about this policy? Email hello@fluffypretttty.com.